Got questions? Just shout – we're here for you.
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That's what you'll love. Fast, honest, and with as much love as you put into your pans.
That's what you'll love. Fast, honest, and with as much love as you put into your pans.

Questions? We're happy to help you!
At Cook & Pan, we believe that good contact is just as important as good pans. Whether you have a question about your order, are looking for advice about our products, or just want to share something—we're here for you!
Feel free to have a chat with us!
Frequently asked questions
Don't you need to use oil in the pan?
Basically, you hardly need any oil in our pan with a non-stick coating. **Our customers use 90% less oil in a Cook & Pan pan**, so you're cooking much healthier and more sustainably. However, in some cases, oil or butter adds more flavour to a dish or is part of the dish.
Is the non-stick coating free of toxic substances?
Yes! You've developed your own ceramic non-stick coating that is 100% PFAS-free.
Do your products come with a warranty?
We offer a 7-year warranty on your Cook and Pan product against manufacturing and material defects. However, the warranty for the ceramic non-stick coating is limited to two years from the date of purchase. This warranty is valid when you use the product for household purposes and according to our instructions, such as heating the pan on low to medium heat to prevent warping. Defects resulting from improper use are not covered by manufacturing and material defects. The same applies to normal wear and tear, such as discoloration and scratches. If the product shows defects during the warranty period, please do not hesitate to contact our customer service. We are always here for you.
SHIPPING
How quickly will your order be delivered?
We do everything we can to get your order to your home as quickly as possible. Do you place your order on a business day before 2 PM? Then your package will usually be shipped the same day. Your package will then be delivered to your home within 1-2 business days. You will automatically receive a track & trace link as soon as your order is on its way. Just to be sure, also check your junk mailbox – sometimes it accidentally ends up there. Other European countries between 2 - 5 business days.
Can I track my order?
Definitely! As soon as your order is on its way, you'll receive an email from us with a personal track & trace link. This way, you'll know exactly when your pan(s) will arrive.
What are the shipping costs?
Shipping is always free at Cook & Pan. No hidden costs, no minimum order amount – just honest and clear.
Service you can count on
60 Days of Test Cooking
Try out our pans at home for 60 days. Not a match? No problem. Get your money back, hassle-free.
Affiliate Program
Love for good cookware pays off. Share it with others and earn along. Become an affiliate and receive a tasty commission per customer.
Shipping & Returns
Get it delivered to your home for free within 1–3 business days. Not happy with it? You have 60 days to return it – no hard feelings.
