FAQ - Frequently Asked Questions Cook and Pan

Questions are there to be asked! At Cook and Pan, we take every question seriously and will answer it quickly.

To make it a little easier for you, we have already answered the most frequently asked questions for you below. If you have a question that is not listed, no problem! Feel free to contact us via our contact form at the bottom of the website.

Ordering

How do I place an order?

You can always easily place an order with Cook and Pan. Search our range for an item you would like to order, click on the item and then click on 'add to shopping cart'. Then click on the shopping cart in the top right of your screen, enter your delivery details and pay the amount. The item will then be automatically sent to you! You will always receive a confirmation of this in your email, also check the junk mail inbox!

Change or cancel order?

Would you like to change or cancel your order? That is of course possible! Please contact us as soon as possible via the Contact form at the bottom of the website or email to mail@cookandpan.com. Have you already received a track and trace via email? Then your order has unfortunately already been shipped, you can always return the item undamaged to Cook and Pan after receipt or refuse it at the door as soon as the parcel deliverer is there.

How do I see the stock status and availability?

As soon as an item is in stock, you can simply order it in the webshop, an item is only completely sold out if the 'sold out' heading is displayed. You will then also not be able to add the item to the shopping cart. Feel free to contact us via the contact form or via email to ask when an item will be back in stock, we can answer this quickly!

I would like to make a larger (business) purchase

Larger purchases are of course possible, please contact us via the contact form at the bottom of the website or email to mail@cookandpan.com. We can often deliver even larger quantities within three working days. Transferring VAT is also no problem if you provide a valid VAT number.

Which payment methods are there?

We offer most payment methods, such as Ideal, Bancontact, credit card, pay later with Klarna and much more. You can see all payment methods at the bottom of our website or in the shopping cart once your order has been placed. Would you like to transfer your order manually? That is also possible! Please contact us via the contact form that you can find at the bottom of the website, you can always email us at mail@cookandpan.com.

Delivery

How do I know where my package is?

As soon as your order has been placed, we will process it as quickly as possible and send you the track and trace by email. It is possible that your track and trace has accidentally ended up in the junk mailbox, keep a close eye on it.

When will I receive the track and trace?

As soon as your package has left the warehouse, you will receive the track and trace from Cook and Pan. In 90% of cases this is the same evening!

Who sends my package?

We usually send our packages mainly with DHL, unless otherwise agreed. Larger business packages can, for example, be delivered on a pallet.

How long does delivery take?

That differs per item, you will often receive the item within three working days at the latest. Unless something unfortunately happened during transport. Fortunately, our packages are delivered within 24 hours in 99% of cases.

Can my package be delivered to a Collection Point/Parcelshop?

Yes, this is possible! As soon as you have received the track and trace from Cook and Pan, you can choose delivery to a collection point of your choice, where you can pick up the package as soon as it suits you. You can also indicate that the package may be delivered to the neighbors, or that the deliverer leaves the package at your home.

Returns

I would like to return my item, how do I do that?

Too bad you want to return your item! This is always possible within the 30-day cooling-off period. You can register your package via the contact form at the bottom of the website or email to mail@cookandpan.com, it would be nice if you could state the reason for the return and the order number. As soon as we have received this, we will send you the return instructions.

I have a question or complaint about my delivered package

We take every question and/or complaint extremely seriously! Unfortunately, it can sometimes happen that we make a small mistake despite all the efforts and many checks that we go through. We would like to rectify this with you! Please contact us via the contact form or email to mail@cookandpan.com, it would be nice if you could clearly explain your question or complaint so that we can help you as well as possible.

Cook and Pan

How do I get in contact with you?

You can easily get in touch with us via the contact form at the bottom of the website! You can of course also reach us at our email address: mail@cookandpan.com

What is the quality of your items?

We think it is important that our customers enjoy the delivered items, we do this by delivering qualitative, functional items with good looks.

With us you will always find a good price-quality ratio of the items, we also find our service extremely important, that is of course priceless! We are happy to think along with you and give free advice, no question is too crazy for us.

Which Social media do you use?

We use Instagram, Facebook, Tiktok and Pinterest! In it, we post fun updates about our products, give inspiration and post blogs. We think social media is a great way to be in full contact with our customers! At the bottom of the website you will see the icons of our social media, if you click on them you will automatically be redirected. If you can search for us yourself! We eat on every social media channel Cook and Pan or @cookandpan

Do you have a discount code?

From time to time we at Cook and Pan like to give a discount code! When we are in a good mood again, we will post the discount code on our Instagram or Facebook! Therefore, follow our Instagram and Facebook to always stay up-to-date with all promotions. Click here to go to our Instagram page. and here to go to Facebook.

If you have a question that is not listed, no problem! Feel free to contact us via our contact form at the bottom of the website or email to mail@cookandpan.com

Happy cooking and greetings,

Team Cook and Pan