FAQ - Most Asked Questions Cook and Pan

Questions are there to be asked! At Cook and Pan, we take every question seriously and will answer it quickly.

To make it easier for you, we have already answered the most frequently asked questions below. If you have a question that is not listed, no problem at all! Feel free to contact us via our contact form at the bottom of the website.

Ordering

How do I place an order?

Placing an order at Cook and Pan is always very easy. You search our range for an item you want to order, click on the item, then click 'add to cart'. After that, click the shopping cart at the top right of your screen, fill in your delivery details, and pay the amount. The item will then be sent to you automatically! You will always receive a confirmation by email, so also check your spam folder!

Want to change or cancel your order?

Would you like to change or cancel your order? That is of course possible! Contact us as soon as possible via the contact form at the bottom of the website or email mail@cookandpan.com. Have you already received a track and trace by email? Then your order has unfortunately already been shipped. You can always return the item undamaged to Cook and Pan after receipt or refuse it at the door when the delivery person arrives.

How do I see the stock status and availability?

As soon as an item is in stock, you can simply order it in the webshop. An item is only completely sold out if it says 'sold out'. You cannot add the item to the cart then. Feel free to contact us via the contact form or by email to ask when an item will be back in stock; we can answer that quickly!

I want to place a larger (business) order

Larger orders are of course possible. Feel free to contact us via the contact form at the bottom of the website or email mail@cookandpan.com. We can often deliver larger quantities within three working days. VAT reverse charge is also no problem upon presentation of a valid VAT number.

What payment methods are available?

We offer most payment methods, such as iDEAL, Bancontact, credit card, pay later with Klarna, and many more. You can see all payment methods at the bottom of our website or in the shopping cart once your order is placed. Want to transfer your payment manually? That is also possible! Please contact us via the contact form at the bottom of the website or email mail@cookandpan.com.

Delivery

How do I know where my package is?

Once your order is placed, we will process it as soon as possible and send the track and trace by email. It may happen that your track and trace ended up in your spam mailbox by mistake, so keep an eye on that.

When will I receive the track and trace?

As soon as your package has left the warehouse, Cook and Pan will send you the track and trace. In 90% of cases, this is already the same evening!

Who sends my package?

We usually send our packages mainly with DHL, unless otherwise agreed. Larger business packages can, for example, be delivered on a pallet.

How long does delivery take?

That depends on the item; usually, you will receive the item within three working days at the latest. Unless something unfortunate happens during transport. Fortunately, 99% of our packages are delivered within 24 hours.

Can my package be delivered to a Pickup Point/Parcelshop?

Yes, this is possible! Once you have received the Cook and Pan track and trace, you can choose delivery to a pickup point of your choice, where you can collect the package at your convenience. You can also indicate that the package may be delivered to the neighbors or that the delivery person can leave the package at your home.

Returns

I want to return my item, how do I do that?

Too bad you want to return your item! This is always possible within the 30-day reflection period. You can register your package via the contact form at the bottom of the website or email mail@cookandpan.com. It would be helpful if you could mention the reason for the return and the order number. Once we have received this, we will send you the return instructions.

I have a question or complaint about my delivered package

We take every question and/or complaint very seriously! Unfortunately, despite all efforts and many checks, we can sometimes make a small mistake. We are happy to make it right! Please contact us via the contact form or email mail@cookandpan.com. It would be helpful if you clearly explain your question or complaint so we can assist you as well as possible.

Cook and Pan

How can I get in touch with you?

You can easily get in touch with us via the contact form at the bottom of the website! Of course, you can also reach us at our email address: mail@cookandpan.com

What is the quality of your products?

We find it important that our customers enjoy the products delivered. We do this by providing quality, functional products with good looks.

With us, you will always find a good price-quality ratio for the products. We also find our service very important, which is priceless! We are happy to think along with you and give free advice; no question is too crazy for us.

Which social media do you use?

We use Instagram, Facebook, TikTok, and Pinterest! Here we post fun updates about our products, provide inspiration, and share blogs. We find social media a great way to stay in touch with our customers! At the bottom of the website, you will see the icons of our social media; clicking on them will automatically link you. You can also search for us yourself! On every social media channel, we are Cook and Pan or @cookandpan.

Do you have a discount code?

From time to time, we at Cook and Pan like to give a discount code! When we are in a good mood, we post the discount code on our Instagram or Facebook! So follow our Instagram and Facebook to always stay up to date with all promotions. Click here oto go to our Instagram page and here to go to Facebook.

If you have a question that is not listed, no problem at all! Feel free to contact us via our contact form at the bottom of the website or email mail@cookandpan.com

Happy cooking and best regards,

Team Cook and Pan