Frequently Asked Questions FAQ - Cook and Pan

If you are not completely satisfied with your item, you can return it within 60 days. Read more about the 60-day test cooking guarantee here.

We offer a 7-year warranty on your Cook and Pan product against manufacturing and material defects. However, the warranty for the ceramic non-stick coating is limited to two years from the date of purchase. This warranty is valid when you use the product for domestic purposes and according to our instructions, such as heating the pan on a low to medium heat to prevent warping. Defects resulting from incorrect use are not considered manufacturing and material defects. The same applies to normal wear and tear, such as discoloration and scratches. If the product shows any defects during the warranty period, do not hesitate to contact our customer service at info@cookandpan.nl. We are always there for you.

How long do I have a warranty?

Ceramic pans are pans with a ceramic coating or
non-stick coating. They consist of ceramic, which is a material that is often made from baked clay.

Ceramic has the advantage that it is heat resistant and more resistant to wear. The layer of natural ceramic is applied to the pan and then goes in the oven, which hardens it and provides a superior non-stick effect. This is 100% free of toxic substances such as PFAS or Teflon.

In principle, you need to use almost no oil in our pan with a non-stick coating. Our customers use 90% less oil in a Cook and Pan pan , so you cook much healthier and more sustainably. In some cases, oil or butter adds more flavor to a dish or is part of the dish.

In the Netherlands and Belgium, delivery is made within 24 hours. Other European countries between 2 - 5 working days.

Do I pay shipping costs?

Yes! In our webshop we offer shipping within the EU. Do you want to order outside the EU? Please feel free to email info@cookandpan.com.

Not satisfied? Damaged on arrival? Or noticing a defect later on?
Whatever the issue – we make it easy. Below you’ll find what to do and when:

1. Immediate damage or wrong product
Received a damaged item or something’s not right with your order? Please report it within 3 business days of delivery via our return portal.
We’ll take it from there. We usually respond within 1 to 2 business days.

2. Warranty – something turns out to be faulty later on
Our products are built to last for years. But if something goes wrong through no fault of your own, you’re covered for up to 7 years.

For items with a ceramic non-stick coating (like some pans), we offer a 2-year warranty on that layer. Not every product has this – think spatula sets or glass lids – so we keep things honest and clear for each item.

Our warranty applies under normal household use. That means: cooking on low to medium heat, and showing your cookware a bit of care. That way, it stays as beautiful as it is functional.

Have a warranty issue? Report it via our return portal or send us an email. We’re happy to help you find a solution.

3. Just not a match? Return within 60 days
Not in love with your pan after all? No worries. You can return your product up to 60 days after receiving it – even if you tried it once or twice.

Signs of use are perfectly fine, as long as the product is still in good condition. Just arrange the return through our return portal.

Return Conditions
To ensure a smooth refund, we ask that your return is clean and complete:

Product is (mostly) undamaged and complete

Packed in the original box

No writing or drawings on the packaging

You state the reason for return in the return portal

As soon as we receive and approve your return, we’ll issue your refund as quickly as possible – usually within a few days.

To extend the life of your pan, good maintenance is essential. Our pans conduct heat optimally, so heat them on a low to medium heat. This also saves you considerable energy.

Avoid sudden temperature changes and avoid rapid heating. Hand washing is recommended and it is good to store the pan lightly oiled to maintain a high-performing non-stick coating.

Our non-stick coatings are extremely good! But with these tricks you can get the most out of your pan:

Greasing : Heat a teaspoon of oil in the pan and then let it cool. Remove excess oil and dry the pan thoroughly. This promotes an accelerated maturing process of the pan and optimizes the performance of the non-stick coating.
Limit heat supply. Our frying pan is designed to maximize heat efficiency compared to traditional pans. We advise you to set the heat source level slightly than normal.
Patience . When preparing sticky culinary preparations such as eggs, patience is the key to success in achieving an excellent fried egg without the use of butter or oil, moderate heat is essential, followed by undisturbed cooking. Avoid repeatedly moving the food with the spatula. When the food shows some adhesion to the non-stick coating, this usually suggests that some waiting time is necessary for full heat distribution, cooking or searing. Only after this stage is removal from the pan easier.