Questions? We'd love to hear from you.
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We’re here for you – fast, fair, and with just as much love as we put into our pans.
We’re here for you – fast, fair, and with just as much love as we put into our pans.

Do you have a question? We are happy to help!
At Cook & Pan we believe that good customer service is just as important as good pans.
Whether you have a question about your order, are looking for advice about our products or just want to share something — we are here for you!
Feel free to chat with us!
Frequently asked questions
Do I need to use oil in the pan?
Generally speaking, our pans work fine without oil. Our customers use 90% less oil in a Cook & Pan pan, so basically you cook healthier and more sustainably. In some cases, oil or butter does add more flavor to a dish or is part of the dish.
Is the non-stick coating free of toxic substances?
Yes! We have developed our own ceramic non-stick coating that is 100% free of PFAS.
Do your products come with a warranty?
We offer a 7-year warranty on your Cook and Pan product against manufacturing and material defects. However, the warranty for the ceramic non-stick coating is limited to two years from the date of purchase. This warranty is valid when you use the product for domestic purposes and according to our instructions, such as heating the pan on a low to medium heat to prevent warping. Defects resulting from incorrect use are not considered manufacturing and material defects. The same applies to normal wear and tear, such as discoloration and scratches. If the product shows defects during the warranty period, please do not hesitate to contact our customer service. We are always there for you.
SHIPPING
How quickly will my order be delivered?
We do everything we can to get your order to your doorstep as quickly as possible. If you order on a workday before 2:00 PM, your package usually ships the same day. Your package will then be delivered to your home within 1-3 working days. You'll automatically receive a track & trace link once your order is on its way. Be sure to check your spam folder too — sometimes it sneaks in there by accident. For other European countries, delivery takes 2–5 working days..
Can I track my order?
You bet. As soon as your order is on its way, you will receive an email from us with a personal track & trace link. That way, you will know exactly when your pan(s) will arrive.
What are the shipping costs?
Shipping is always free at Cook & Pan. No hidden costs, no minimum order amount - just honest and clear.
Service you can count on
60 Day Trial Cooking
Try our pans at home for 60 days. Not happy? Send them back – no fuss, full refund. That’s how confident we are in our quality.
Affiliate Program
Earn with Cook & Pan! Become an affiliate and receive a nice commission for every customer you refer. Simply sign up and start right away.
Shipping & Returns
Fast and free delivery in 1–3 business days. Not feeling it? You've got 60 days to send it back, on us.
