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That's what we like. Fast, honest, and with just as much love as we put into our pans.

Contact Us

We are happy to help you!

9:00 - 12:00 || 16:00 - 19:00

Mon-Fri

At Cook & Pan, we believe that good communication is just as important as good cookware. Whether you have a question about your order, are looking for advice about our products, or just want to share something — we're here for you!

Feel free to chat with us!

Frequently Asked Questions

Don't I need to use oil in the pan?

In principle, you need little to no oil in our non-stick pan. Our customers use 90% less oil in a Cook & Pan pan, so you cook much healthier and more sustainably. However, in some cases, oil or butter adds more flavor to a dish or is an integral part of the dish.

Is the non-stick coating free of toxic substances?

Yes! We've developed our own ceramic non-stick coating that is 100% PFAS-free.

Do your products come with a warranty?

Our cast iron pans come with a 25-year warranty. Yep, twenty-five. That's almost longer than your kitchen cabinets last.

You're also in good hands with the rest of our collection:
You get a 7-year warranty on your Cook & Pan product against manufacturing and material defects.
The ceramic non-stick coating? It stays put for up to 2 years after purchase – if you treat it gently.

Are you just using your pan at home and not putting it on a flamethrower? Then you're safe. Normal wear and tear like scratches or discoloration are part of it. But things like warping from too high a heat? Unfortunately, that's not covered.

👉 You can read all about warranties and returns on our information page.

DISPATCH

How quickly will my order be delivered?

We're doing everything we can to get your order to you as quickly as possible. Order before 2:00 PM on a business day, and your package will usually be shipped that same day. It will then arrive within 1-2 business days. You'll automatically receive a track & trace link as soon as your order is on its way. Also check your spam folder—sometimes it ends up there by mistake. Delivery to other European countries takes 2-5 business days.

Can I track my order?

Absolutely. As soon as your order is on its way, you'll receive an email from us with a personal track & trace link. This way, you'll know exactly when your pan(s) will arrive.

What are the shipping costs?

Shipping is always free at Cook & Pan. No hidden fees, no minimum order amount – just honest and transparent.